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Ordering / Payments

How can I order an item online?
Shopping on Shop Ddrops has never been easier. Please follow these steps to make a purchase online.

You may find our Ddrops® products available for purchase from the homepage by clicking “Shop” or through each product page.

Once you find an item to purchase, click "Add to Cart."

You may change the contents of your cart at any time by clicking on the shopping cart icon at the top right of the page, then selecting "Edit Cart". 
 
When you are ready to complete your order, click "Checkout"

If you are a returning Shop Ddrops member, please enter your email address and password. If you are a new member, please enter your email address & password under "Create New Account" and make sure to select “Remember me! Create my Ddrops Company US account.”. Then, provide the necessary shipping and billing information for your order. Upon successfully completing an online order, you will receive an Order Confirmation email immediately thereafter.



Can I change my order?
Unfortunately, changes cannot be made to an order once you press “Checkout”; cancellation of the order may be required.



Why didn't I receive an e-mail confirmation of my order?
You may not have received email confirmation for several reasons:

1)  You may need to add info@shopDdrops.com to your accepted list of email addresses.
2)  The email may be placed in your junk folder. Please be sure to check your junk folder.
3)  The email address provided with your order may have been misspelled or invalid. If you believe you have submitted the wrong information, please contact us right away. 

Please ensure that your firewall or spam filter will allow correspondence with the email addresses above.



How can I cancel my Shop Ddrops order?
Please note that once the order has been processed or shipped, we cannot make any changes, including a cancellation. To cancel your order prior to processing and shipment, please email us at info@shopDdrops.com with the following information:

·      Your name
·      Order confirmation number
·      Phone number

You may also reach a Ddrops® representative during business hours, 8:00am to 4:00pm EST, Monday to Friday, by calling 1-844-433-7677.


Where can I find my Shop Ddrops orders?
To view your orders, click “My Account/ Login” (at the top of the page) and sign in by supplying your email address and password.

Under the heading “Track your recent orders”, all orders will be listed by date starting from your most recent order.

You also will receive an email confirmation once your order has been place. If you need assistance, please email us at info@shopDdrops.com with the following information:

· Your name
· Order confirmation number
· Phone number

You may also reach a Ddrops® representative by calling 1-844-433-7677 during business hours, 8:00am – 4:00pm EST, Monday to Friday.

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