If you feel that your Ddrops® product is defective, we want to make it right. Please contact us at info@shopDdrops.com or call our toll-free number 1-844-433-7677 Monday to Friday, 8:00am-4:00pm EST. You have up to 30 days to return a defective Ddrops® product for replacement. See instructions below for the “Procedure for requesting an exchange”. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
At this time, Ddrops Company does not issue refunds. By making a purchase with Ddrops Company, you are confirming that you have read and understand our no refunds policy as explained on this page. If you have a concern, please contact us at info@shopDdrops.com or call our toll-free number 1-844-433-7677 Monday to Friday, 8:00am – 4:00pm EST.
Changing or cancelling an order
We will try our best to help you adjust your order. However, due to the complexity of locating orders once they have entered our order processing system, orders may not be able to be changed, added to or cancelled once they have been processed. Cancellations or changes to an order after an order has been placed may be requested, but there is no guarantee that they can or will be implemented. Please contact us at info@shopDdrops.com or call our toll-free number 1-844-433-7677 Monday to Friday, 8:00am-4:00pm EST.
Please note the following:
· Consumers who have purchased Ddrops® products from any other reseller other than vitaminddrops.com must contact the original point of purchase in accordance with their return policy.
· A receipt or other proof of purchase plus your contact information is required.
· To be eligible for a replacement, you must retain the original packaging. Products that have been damaged for reasons not due to our error may not eligible for exchange. You may be asked for photos of your Ddrops® product and packaging in order to describe your issue.
· Ddrops Company will only replace items if they are defective or damaged. Please be aware that our product bottles are not filled to the top so they will appear to be only partially full; this is done for ease of use, safety and label readability. Bottles that appear to be only partially full are not considered to be defective or damaged. All Ddrops® products are filled to a specific number of dosages listed on each and every bottle. We use standard 10 and 15mL bottles, which we fill with the exact dosages listed. Always check that the safety seal neckband is intact when you first open the box.
Procedure for requesting an exchange:
1. Contact Ddrops Company via email at info@shopDdrops.com. We will need your full contact information, including full name, address, as well as email and phone number. You may also contact us by phone at our toll-free number 1-844-433-7677 Monday to Friday, 8:00am-4:00pm EST.
2. To complete your exchange, we may require you to send your product back along with a receipt or other proof of purchase, plus your contact information. The Ddrops Company team will provide instructions for return and shipping.
3. Once your request has been reviewed and the product in question has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the outcome of your replacement request. Please allow 15 days for us to review your issue and send you an update on your request.
4. If you are approved, we will then issue you a replacement and advise you by email of approximate delivery schedule. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Late or missing replacement (if applicable)
If you haven’t received your replacement after receiving our email communication, please contact us at info@shopDdrops.com or toll-free at 1-844-433-7677 Monday to Friday, 8:00am-4:00pm EST.